Frequently Asked Questions
Shipping
How long will it take for my order to be delivered?
Estimated delivery times from dispatch are as follows:
- Baltics & Nordics: 1–5 business days
- Rest of the countries: 3–9 business days
Please keep in mind our delivery estimates do not include processing time. Once you place your order and receive your confirmation email, the order will ship in 1–2 business days.
Read more from our Shipping Policy.
What shipping methods do you offer?
We use DPD as our trusted shipping partner, allowing us to offer reliable service across Europe.
Where do you ship to?
We currently ship to the following countries via DPD:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Do you offer free shipping?
We offer free shipping on orders over 100€.
Do I have to pay import duties and taxes?
Import duties and taxes may apply upon delivery and must be paid by the customer.
Where do you ship from?
All orders are shipped from Estonia.
How much does shipping cost?
Shipping times and costs vary depending on your location. Final shipping costs will be calculated at checkout based on your destination.
Order
How do I track my order?
Tracking information will be available once your order has been shipped. You will receive an email with the tracking code. You can also track the order on your account under ''Orders''.
It may take up to 24 hours fo the tracking number to update.
When will my order be shipped?
We aim to process and ship all orders within 1–2 business days. Orders placed during holidays or weekends will be processed the next working day.
You will receive a shipping confirmation email with tracking information once your order is on its way.
Can I change or cancel my order?
Please email us immediately at info@naya-jewels.com if you want to change or cancel the order. Once the order has been processed, it is not possible to make changes to the order.
I never received my order.
We understand you're eager to receive your Naya jewelry. Please wait until the end of the estimated delivery time of 9 business days. If you still haven't received your order, reach out to us at info@naya-jewels.com and we will make sure to help you out.
My account
How do I create an account?
You can join with your email address by clicking on the icon that looks like a person next to the shopping cart. Once you enter your email address, you will receive a login code on your email. Once your account is created, you can change your profile, add your address and have an overview of your orders.
Where can I see my orders?
You can see all of your orders on your account page once you have logged in.
How can I delete my account?
Contact us here if you want to delete your account.
Exchanges & Returns
How can I return an item?
All information on how to make a return can be found here.
How can I exchange an item?
To exchange an item, simply follow the return process and place a new order for the desired piece. This ensures the fastest way to secure the item you want.
Read more about it here.
I have received a wrong product or a defective product, what should I do?
We are so sorry! Please email us at info@naya-jewels and describe the issue. Make sure to add photos or videos as well.
How long will it take to receive my refund?
Refunds are issued to the original form of payment once the returned item has been received and inspected. Please allow up to 10 business days for processing after receipt, though it may be faster depending on your payment provider.
If your return does not meet the eligibility criteria, we may offer to return the item to you at your expense or apply a partial refund to reflect any loss in value.
Jewelry
How can I take care of my jewelry?
With proper care, your Naya jewelry will last you longer. Read more about jewelry care here.
How should I store my jewelry?
Read more about jewelry care here.
What is 925 sterling silver?
925 sterling silver is a specific type of silver alloy consisting of 92.5% pure silver and 7.5% other metals, typically copper. This alloy combination makes the silver harder and more durable than pure silver.
What is gold-plated sterling silver?
Gold-plated 925 sterling silver is a type of jewelry that has a base made of 925 sterling silver which is then plated with a thin layer of gold on the surface. Naya offers 14K and 18K gold-plated sterling silver jewelry.
What is Cubic Zirconia?
Cubic zirconia (CZ) is a man-made gemstone that's often used as a diamond substitute. It's a synthetic crystal of zirconium dioxide, created in a lab. CZ is known for its high brilliance and sparkle, making it an affordable alternative to diamonds for jewelry.
Does your jewelry contain nickel or lead?
All of our jewelry is nickel-free and lead-free.
Payment
What payment methods are accepted?
We accept card payment with MasterCard, Visa and American Express. You can also use Google Pay or Apple Pay.
Why does my card not work?
There are several reasons your card may not work. We suggest you to log in to your internet bank and check if your card is activated for online purchases.
Couldn't find your answer?
If you didn't find the information you were looking, please reach out to us by using the contact form. We're here to help.