Terms of service

Effective Date: 30 May 2025

Company Name: Naya Jewels

Contact Email: neleryr@gmail.com

Registered Address: Järveotsa tee 25-60, 13520, EE

Please read these Terms of Service ("Terms") carefully before using the Naya Jewels website (the "Site") or placing any orders. By accessing our Site or making a purchase, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Company Information

Naya Jewels operates as a private business in accordance with Estonian law. All purchases made through our online store are subject to the terms below.

2. Eligibility to Purchase

  • At least 18 years old or have parental/guardian consent;
  • Possess a valid credit/debit card or other accepted payment method;
  • Agree to provide accurate and complete information when placing an order.

3. Product Information

We take great care to ensure that the descriptions and images of our products are accurate. However, due to differences in display settings or lighting, product colors may appear slightly different in person.

All jewelry is subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

4. Pricing and Payment

Prices are displayed in EUR and include applicable taxes unless otherwise stated. Delivery charges are calculated at checkout and may vary based on destination and shipping method.

Payment can be made using secure payment methods provided on our website. Once your order is placed, you will receive an email confirmation.

5. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of these Terms.

We will not be liable if a product becomes unavailable after your order has been placed. In such cases, you will be informed, and any payment made will be refunded.

6. Shipping and Delivery

We aim to dispatch all orders within the timeframes listed on our Shipping Policy page. However, delivery times may vary depending on your location and external factors.

You are responsible for providing accurate shipping information. We are not liable for lost or delayed packages due to incorrect addresses or customs delays.

7. Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange items.

Items must be returned in their original condition and packaging, unworn, and with tags still attached. Personalized or custom items are non-refundable unless faulty.

8. Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us within 7 days of receipt with photographic evidence. We will assess the issue and offer a replacement, repair, or refund, as appropriate.

9. Intellectual Property

All content on the Site, including product designs, photography, logos, and text, is the intellectual property of Naya Jewels or its licensors. You may not copy, reproduce, or distribute any part of the Site without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Naya Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Personal Data

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal data.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.

13. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page and will take effect immediately. It is your responsibility to review these Terms regularly.

14. Contact

If you have any questions about these Terms, please contact us at:

  • Email: info@naya-jewels.com
  • Address: Järveotsa tee 25-60, 13520, EE