Shipping policy
At Naya Jewels, we aim to deliver your orders swiftly, securely, and with care. We use DPD as our trusted shipping partner, allowing us to offer reliable service across Europe.
Shipping Coverage
We currently ship to the following countries via DPD:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Shipping Times & Costs
Shipping times and costs vary depending on your location. Estimated delivery times from dispatch are as follows:
- Baltics & Nordics: 1–5 business days
- Rest of the countries: 3–9 business days
Final shipping costs will be calculated at checkout based on your destination.
Order Processing
We aim to process and ship all orders within 1–2 business days. Orders placed during holidays or weekends will be processed the next working day.
You will receive a shipping confirmation email with tracking information once your order is on its way.
Customs & Duties
For shipments within the EU, there are no additional customs duties. However, if you're ordering from a location that may involve border checks or customs processing, please note that delays may occur and any fees are the customer’s responsibility.
Delivery Issues
Please ensure your shipping address is accurate and complete. Naya Jewels is not responsible for delays or losses caused by incorrect addresses or circumstances beyond our control (e.g., customs, weather disruptions, or courier delays).
If your order appears delayed or lost, please contact our support team with your order number and tracking info at info@naya-jewels.com.