Refund policy

Returns & Exchanges

We want you to feel confident in every piece you purchase. If your order isn’t quite right, you may request a return within 14 days of receiving your item. Please note the following conditions for eligibility:

  • Items must be unused and in original condition
  • Packaging must be intact, including any branded boxes or hygiene seals (if applicable)
  • Items showing signs of wear, damage, or alteration are not eligible for return

How to Start a Return

  1. Contact our customer care team at returns@naya-jewels.com with your order number to request a return authorization.
  2. Once approved, follow the return instructions provided.
  3. Carefully package your item (preferably in the original packaging) to ensure safe transit.
  4. Ship your return using a trackable service. We recommend insuring the parcel for added security.

Please note: Return shipping costs are the responsibility of the customer and are non-refundable. We encourage thoughtful purchases to help reduce unnecessary returns and their environmental impact.

Refunds

Refunds are issued to the original form of payment once the returned item has been received and inspected. Please allow up to 10 business days for processing after receipt, though it may be faster depending on your payment provider.

If your return does not meet the eligibility criteria, we may offer to return the item to you at your expense or apply a partial refund to reflect any loss in value.

Exchanges

To exchange an item, simply follow the return process and place a new order for the desired piece. This ensures the fastest way to secure the item you want.

Faulty or Incorrect Items

We take great care in quality control, but if you receive a defective or incorrect product, please reach out to us within 7 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

Upon review, we’ll work with you to resolve the matter—either through a repair, replacement, or refund, depending on the situation.

Note: This policy does not cover normal wear, accidental damage, or issues caused by improper handling.

Responsibility & Dispute Resolution

Return shipping costs for claims or warranty issues are generally not covered unless agreed upon in advance. If a dispute arises, we follow the decisions and guidance of the relevant consumer protection authority.

Return Address

NR Holding OÜ
Järveotsa tee 25-60
13520, Tallinn
Estonia